Sandra M. Gustavsen

About the author

Sandra M. Gustavsen has over 18 years of experience in the telecommunications industry and currently conducts research and analysis of business telephony products, including IP PBX systems and applications. Gustavsen also publishes articles on trends in the business telephony industry which have appeared in TMCnet publications, TelecomTactics, PHONE+ Magazine, Telecom Reseller News and The Voice Report. Previously, Gustavsen was a Member of Technical Staff at AT&T Bell Laboratories responsible for studies of international voice telephone networks and a Staff Manager for AT&T's Data Processing and Corporate Telecommunications Division.

Order confirmation message on a phone

Understanding Delivery Tracking for Your Small Business

The demand for delivery services skyrocketed in 2020. Due to this unprecedented rise in demand, delivery tracking software is gaining enormous popularity as a way to keep both business owners and their customers informed about the status of orders.Providing transparency through trackingWhen did it ship? Where is it now?

Woman smiling at a message on her phone

Why Your Business Should Take Advantage of Business Texting

Texting isn't just to say hi to your friends anymore. Businesses are increasingly adopting text messaging to reach out to customers—and customers to businesses. Research from Zipwhip shows that 68% of businesses are already using texting today, and 91% of consumers are receiving text messages from a business. This